FAQs

  1. What makes Bommatoys’ products special?
    Bommatoys offers unique, eco-friendly toys crafted from natural materials like Etikoppaka and Channapatna wood. Each item is handcrafted, painted with non-toxic, natural colors, and designed for durability and safety.
  1. Why choose GI-tagged products from Bommatoys? How do they support artisans?
    GI-tagged products from Bommatoys are authentic and culturally significant. Purchasing these items supports skilled artisans by providing fair wages and preserving traditional craftsmanship, thus improving their livelihoods. By investing in these products, you’re helping to sustain and promote India’s rich heritage.
  1. What types of products does Bommatoys offer?
    Bommatoys features a curated selection of handcrafted toys, decor, and lifestyle items, all made from natural, eco-friendly materials showcasing traditional craftsmanship.

 

  1. What types of toys does Bommatoys offer?
    Our range includes:
  • Games & Educational Toys: Interactive toys that promote learning through play.
  • Kitchen/Cooking Sets: Crafted sets for imaginative role-play.
  • Pull Along Toys: Toys that encourage movement and coordination.
  • Push Wagon/Walker: Wagons supporting toddlers’ first steps.
  • Roly Poly/Dolls: Toys enhancing fine motor skills through wobbling and stacking.
  • Spinning Tops: Classic tops developing hand-eye coordination.
  • Teethers and Rattles: Safe, natural wood items for babies.
  • Vehicles: Wooden vehicles inspiring imaginative play.
  1. Are the toys safe for my kids?
    Yes, our toys are made from natural wood and colored with non-toxic, vegetable-based dyes, ensuring they are safe for children.
  1. Are Bommatoys products suitable for children of all ages?
    Our products are designed for various age groups. Each toy has an age recommendation to ensure safety and appropriateness. Check the product description for age suitability.

 

  1. How should I care for and clean Bommatoys products?
    Clean toys with a damp cloth and mild soap. Avoid soaking in water or using harsh chemicals. Ensure they are dry before storing.

 

  1. What type of décor items does Bommatoys offer?
    Our decor range includes:
  • Figurines: Intricately crafted pieces of deities and traditional figures.
  • Lifestyle: Functional items like pen stands and mobile holders.
  • Sets: Themed sets adding a traditional touch to any space.
  1. Why should I prefer décor items made with natural colors?
    Natural colors ensure safety for toys, as children often put them in their mouths. For décor, they enhance the product’s look and longevity, maintaining vibrancy for years.
  1. What is the durability of the wood used in your products?
    Our products are crafted from high-quality, solid wood for durability. Proper care ensures long-lasting use.

 

  1. Do you provide bulk deliveries?
    Yes, we offer bulk deliveries. Contact us at +91 9347381884 or email contactbomma@gmail.com for more information.

 

  1. Do you provide international deliveries?
    Yes, we offer international shipping. For details and rates, contact us at +91 9347381884 or email contactbomma@gmail.com.

 

  1. Can I request custom designs or personalized items?
    Currently, we do not offer custom designs or personalized items. Contact us at +91 9347381884 or email contactbomma@gmail.com for special requests.

 

  1. Is it mandatory to register before placing an order?
    Yes, registration is required for order tracking and a streamlined purchasing process.

 

  1. Are there any additional charges like GST, Octroi, or Entry Tax?
    There are no hidden charges. The final price at checkout is all-inclusive.

 

  1. How do I cancel my order or change my address?
    Email us at contactbomma@gmail.com or WhatsApp +91 9347381884 with your order ID. Changes can be processed if the order hasn’t been dispatched.

 

  1. Can I add or remove products after placing my order?
    Modifications cannot be made directly on the website. Contact our support team at contactbomma@gmail.com or WhatsApp +91 9347381884 for changes.

 

  1. How long will it take to ship my order?
    Orders are processed and shipped within 24 to 48 hours. Delivery typically takes 3-10 days, depending on location.

 

  1. How can I track my order?
    You will receive a notification with tracking details once your order has shipped. Monitor the shipment status until it reaches you.

 

  1. What happens if I am not available at the time of delivery?
    Our delivery partners will make up to three attempts. Ensure your mobile number is included in the delivery address for assistance.

 

  1. What is your return/replacement policy?
    Refer to our Returns and Refund Policy for detailed information on returns and replacements.

 

  1. What should I do if I receive a defective or incorrect item?
    Contact us within 7 days with a video of the unpacking process. Refer to our Returns and Refund Policy for detailed steps.

 

  1. What payment methods are accepted?
    We accept:
  • Credit/Debit Cards
  • Net Banking
  • Wallets and UPI
  • Cash On Delivery (COD) (limits apply)
  1. What should I do if I encounter issues with the website or my order?
    Email us at contactbomma@gmail.com or WhatsApp +91 9347381884 for prompt assistance.
  1. How can I speak to a customer support representative?
    Email us at contactbomma@gmail.com or WhatsApp +91 9347381884. Our team is here to assist with any questions or concerns.