Shipping and Delivery Policy
- Order Processing Time
- We aim to process and ship orders within 24 hours of placement. Our working days are Monday to Saturday, excluding public holidays. Orders placed on holidays will be processed the next working day.
- Delivery times vary by location:
- Metro Cities: Typically 3-5 days from shipping.
- Non-Metro Cities: Typically 5-10 days from shipping.
- Shipping Costs
- We offer free shipping on orders over ₹500. For orders below this amount, a nominal shipping fee will be applied based on the total weight of the order.
- Order Tracking
- Once your order has been shipped, you will receive a notification with tracking details. You can monitor the status of your shipment until it reaches you.
- Multiple Shipments
- Orders may arrive in multiple shipments as we ship from various locations across the country. Rest assured, all parts of your order will be delivered.
- International Shipping
- We offer international shipping. For the best shipping rates, please contact us at contactbomma@gmail.com or WhatsApp us at +91 9347381884. International shipping costs are charged based on actuals, and free shipping is not applicable.
- International Delivery Time
- International orders typically reach their destination within 10-15 days after shipping. Please note that customs-related delays or costs are the responsibility of the customer.
- Special Requests
- We accommodate special requests to the best of our ability. Please contact us at contactbomma@gmail.com or WhatsApp us at +91 9347381884 with any special instructions.
- Cash on Delivery (COD)
- COD is available for orders within India. COD limits may vary and will be displayed at checkout.
- Delivery Issues
- If you experience any issues with your delivery or have questions about your shipment, please contact our customer service team at contactbomma@gmail.com or WhatsApp us at +91 9347381884. We are here to assist you and ensure a satisfactory resolution.
- Exceptions
- Orders with more than 10 pieces of the same product or items marked under production may experience longer processing times.
- During peak periods or due to unforeseen circumstances, delivery times may be extended.
- For out-of-stock items, dispatch could take 4-6 weeks. We will keep you informed via email or call.
- Delivery Reliability
- Bommatoys partners with reliable carriers including FedEx, DHL, XpressBees, Delhivery, Ecom Express, BlueDart, Gati, Shadowfax, WeFast, Dunzo, Ekart Logistics, DTDC, and Amazon to ensure timely delivery. While we strive for prompt delivery, delays may occur due to factors beyond our control.